The Business of Growth / 12 lessons

Acquisition and marketing

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Attract suitable customers with an offer they understand and evidence they can trust.

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A02 / Acquisition and marketing

Promoting a small business with a specific customer and offer

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If a customer lands on your website and can't tell who you help or what problem you solve, more advertising will just send more people to the same confusion. Get the message and offer right before you.

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A07 / Acquisition and marketing

The 60/40 marketing rule: definition, context and limitations

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Not all marketing produces a sale today. Some of it helps people remember and trust you later. The 60/40 idea is about balancing those jobs, not blindly putting exactly 60% of every small-business budget.

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A08 / Acquisition and marketing

What does the 3-3-3 marketing rule mean?

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Ask three marketers what the 3-3-3 rule means and you may get different answers. Before anyone turns it into a target, agree on the version, the customer behaviour it's meant to improve and whether it.

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A09 / Acquisition and marketing

What does the 5-3-1 social-media rule mean?

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If you're commenting on other people's posts just to hit a 5-3-1 target, you're missing the point. Use the rule, if at all, to prompt genuine participation and relevant content, not a daily tally of.

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A10 / Acquisition and marketing

What do people mean by the big four in marketing?

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'The big four' isn't one agreed marketing framework. It can mean the four Ps, groups of channels or even major agencies. Don't build a plan around a label until you know what the speaker means by it.

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A11 / Acquisition and marketing

Is there a number-one marketing rule? Start with the customer

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My first marketing question is simple: why would the right customer care about this offer now? Get that answer clear before choosing a platform, writing a headline or arguing about how many times a week.

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Work out where your business is getting stuck

The free Growth Diagnostic asks ten questions across acquisition, conversion, relationships, delivery and commercial control. It gives you an area to investigate and three things you can do next.

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